AI in the world of Change

Article By
Nicola Graham
Nicola Graham
Posted On14th March 2024

We’re in an age where technology is evolving at an unprecedented pace. Artificial Intelligence (AI) stands out as a beacon of transformative power. Especially in the realms of business change, transformation, and IT.

For senior leaders steering their organisations through this digital renaissance, understanding AI’s potential to revolutionise operations, strategies, and competitive landscapes is paramount. However, as with any disruptive technology, AI brings its share of challenges and ethical considerations.

The Pros and Cons of AI in IT

  • Increased Efficiency and Automation: AI’s ability to automate routine tasks frees up human resources for complex problem-solving and innovation. And as a result, enhancing operational efficiencies across sectors.
  • Enhanced Decision-making: Through data analysis and predictive modelling, AI provides insights that enable more informed decision-making, reducing risks and uncovering opportunities.
  • Innovative Customer Experiences: AI-driven personalisation has revolutionised customer engagement, allowing businesses to offer tailored experiences, thereby improving satisfaction and loyalty.
  • Job Displacement Concerns: The automation capabilities of AI spark fears of job displacement, highlighting the need for reskilling and upskilling initiatives.
  • Ethical and Privacy Issues: AI’s use raises ethical questions around bias, privacy, and data security, necessitating robust governance frameworks.
  • High Implementation Costs: The initial setup, integration, and ongoing maintenance of AI systems can be prohibitively expensive, particularly for SMEs.

The Impact of AI So Far

AI has already made its mark across various business functions—from automating customer service interactions with chatbots to streamlining supply chain logistics. In IT, AI-driven tools are enhancing cybersecurity, facilitating predictive maintenance, and enabling agile development practices through automated testing and DevOps.

However, AI’s capability to replace human intuition, creativity, and empathy remains limited. Its current role is more about augmenting human abilities rather than replacing them outright.

The Transformative Impact of AI on Jobs

  1. Automation and Efficiency: AI is undeniably transforming jobs that involve repetitive or predictable tasks across sectors like manufacturing, administration, and customer service. Automation through AI can lead to greater efficiency and productivity, but it also means that some roles are becoming less necessary or are being redefined.
  2. Job Creation: While AI displaces certain types of work, it also creates new jobs and industries. Roles in AI development, machine learning, data analysis, and cybersecurity are on the rise. Furthermore, AI enables the emergence of new services and technologies, leading to job creation in areas we might not yet imagine.
  3. Skill Shifts: The demand is growing for skills that AI and automation cannot easily replicate, such as creative problem-solving, empathy, and interpersonal communication. This shift is prompting a reevaluation of education and training programs to prepare the workforce for a more AI-integrated world.
  4. The Augmentation Effect: In many cases, AI doesn’t replace jobs but rather augments them. By taking over routine tasks, AI allows humans to focus on higher-value activities, enhancing job satisfaction and opening up new possibilities for innovation and creativity.

The Complex Reality

  • Sector-Specific Impact: The effect of AI on jobs varies widely across industries. While it may lead to significant job displacement in sectors like transportation (through autonomous vehicles) and basic customer service (through chatbots), it also significantly boosts demand for jobs in tech, healthcare, and education.
  • Geographical and Socioeconomic Factors: The impact of AI on employment is unevenly distributed across different regions and socioeconomic groups. Areas with a high concentration of industries susceptible to automation may face greater challenges, while those with burgeoning tech sectors may see economic booms.
  • The Role of Policy and Education: Governments, educational institutions, and businesses play a crucial role in mitigating the negative impacts of AI on the job market. Policies that encourage lifelong learning, skills development, and social safety nets are essential to help the workforce adapt to changes.

Remote Work, Education, and AI

The rise of remote work and learning has been significantly supported by AI technologies. Tools like virtual assistants, collaborative platforms, and automated scheduling have made remote environments more manageable. Nevertheless, concerns about AI’s role in facilitating academic dishonesty highlight the need for ethical AI use and the development of systems that promote integrity and fairness.

Case Studies: AI in Action

  • A multinational retailer implemented AI for inventory management, reducing stockouts by 30% and overstock by 25%.
  • An online education platform used AI to personalise learning paths for students, resulting in a 15% improvement in course completion rates.

Is AI Taking Over Jobs?

The question “Is AI Taking Over Jobs?” touches on a complex and nuanced issue that is at the forefront of discussions about the future of work. The answer is not a simple yes or no, but rather an exploration of how artificial intelligence (AI) is reshaping the nature of employment, the types of jobs available, and the skills required in the modern workplace.

While AI is automating certain tasks, it’s also creating new job opportunities that require a blend of technical and soft skills. The narrative is not about AI taking over jobs but transforming them. Workers are now tasked with overseeing AI operations, analysing AI-generated data, and performing tasks that require human insight.

Looking Ahead: Embracing AI Responsibly

For businesses and IT leaders, the journey ahead with AI is full of potential. The key to success lies in embracing AI not just as a tool for operational efficiency but as a catalyst for innovation and ethical growth. This involves:

  • Investing in workforce development to bridge the skills gap.
  • Implementing robust data governance and ethical AI use policies.
  • Exploring AI’s potential to drive sustainable and inclusive growth.

As AI continues to evolve, its true value will be realised by those leaders who view it as a partner in their strategic vision, balancing its benefits against its challenges with wisdom and foresight.


The AI revolution is reshaping the landscape of business change and IT, promising unparalleled efficiencies, insights, and opportunities. Yet, it demands a cautious approach, mindful of the ethical, social, and economic implications. For senior leaders, the path forward involves leveraging AI’s potential while fostering an environment of continuous learning, ethical use, and innovation.


At re:find we have been in Executive Search for over 20 years. We believe that recruitment is not a one-off transaction but rather a long-term partnership. We aim to build long-term relationships with our clients, providing ongoing support and advice to help them find and retain the best talent for their organisation.

In addition, as a business, we understand that every organisation is unique and that there is no one-size-fits-all solution when it comes to recruitment. That’s why we offer bespoke recruitment solutions that are tailored to meet the specific needs of each client. Whether you need help with a single hire or a full recruitment campaign, we can help.

We are committed to providing our clients with the highest quality service. As part of this, we ensure that we take the time to understand your organisation’s culture and values, as well as the specific skills and experience needed for each role.

For more information on our executive search practice and our CCS framework
please get in touch with our Managing Director, James Cumming.

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