What is HR SSC – Streamlining HR Operations

Article By
James Cumming
James Cumming
Posted On3rd July 2023
Posted On3rd July 2023


In the fast-paced world of modern businesses, managing human resources efficiently is vital to ensure a thriving workforce and overall success, so, what is HR SSC? One approach that many organisations in the have adopted to streamline HR operations is the establishment of a Human Resources Shared Services Centre (HR SSC). This article explores the significance and functions of an HR SSC, offering insights from various reputable sources to shed light on its impact on enhancing efficiency within HR departments.

What is a Human Resources Shared Services Centre (HR SSC)?

In the UK business landscape, an HR SSC refers to a centralised unit that caters to an array of human resources-related services for employees, managers, and other stakeholders. The primary objective behind setting up an HR SSC is to optimize HR processes, increase efficiency, and deliver top-notch services across the organisation. Which can form part of an overall HR transformation programme

Key Characteristics and Functions

Centralization: HR SSCs amalgamate various HR functions, such as payroll, benefits administration, employee data management, onboarding, offboarding, and handling employee queries, into a single hub.

Standardisation: These Centres focus on implementing standardized processes and procedures to ensure consistent and accurate handling of HR tasks.

Self-Service: To empower employees and managers, HR SSCs often offer self-service options, allowing them to access and manage specific HR functions through a convenient online portal or system.

Cost-Efficiency: By consolidating HR operations and utilizing standardized processes, HR SSCs significantly reduce costs and optimize resource utilization.

Service Delivery: The primary aim of HR SSCs is to deliver efficient and timely services to employees, ensuring that their HR needs are met promptly.

Reporting and Analytics: Utilising HR analytics and reporting, these Centres gain valuable insights into HR trends, employee data, and overall workforce performance.

Benefits of HR SSCs

  1. Streamlined Processes: By centralizing HR functions, organisations experience streamlined processes that minimize redundancy and errors, freeing up HR professionals to focus on strategic initiatives.
  2. Enhanced Efficiency: HR SSCs offer quicker response times, ensuring employees receive timely support and services, leading to higher productivity levels.
  3. Cost Savings: The consolidation of HR operations leads to significant cost savings, allowing businesses to allocate resources more efficiently.
  4. Improved Employee Experience: Self-service options empower employees to handle certain HR tasks independently, providing convenience and autonomy.
  5. Insights-Driven Decision Making: HR analytics and reporting enable data-backed decision making, helping businesses develop effective HR strategies and policies.


As businesses continue to evolve, the importance of streamlined HR operations cannot be overstated. HR SSCs play a pivotal role in achieving this goal by centralizing and standardizing HR functions, promoting efficiency, cost savings, and improved employee experiences. Through the utilisation of modern HR technologies and analytics, these Centres empower organisations to make informed decisions that nurture a satisfied and high-performing workforce, ultimately driving success in the dynamic UK business landscape.


At re:find Executive Search we believe that recruitment is not a one-off transaction but rather a long-term partnership. By building long-term relationships with our clients, we help them to find and retain the best talent for their organisation.

  • Every organisation is unique and we feel that there is no one-size-fits-all solution when it comes to recruitment.
  • re:find offer bespoke recruitment solutions, that are tailored to meet the specific needs of each client.
  • Whether you need help with a single hire or a full recruitment campaign, we can help.
  • We commit to providing our clients with the highest quality service.
  • We take the time to understand your organisation’s culture and values, and the specific skills needed for each campaign.

For more information please get in contact with our Managing Director, James Cumming.


  1. CIPD (Chartered Institute of Personnel and Development) – “HR Shared Services: A Study of Current Practice”
  2. HRZone – “The Benefits of Shared Services: Why HR Shared Services is the Future”
  3. Personnel Today – “HR Shared Services Centres Drive Efficiency for UK Businesses”
  4. KPMG – “HR Shared Services: Creating Value Through Collaboration”:

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