Building Bridges: Innovative Solutions for Workplace Unity in Defence

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Introduction

The defence industry, vital for national security, faces unique challenges in fostering cohesion and enhancing collaboration. These challenges, compounded by issues of gender representation and employee retention, warrant a closer examination to identify actionable improvements. This blog explores these issues and proposes solutions to ensure a more united and inclusive future in the defence sector.

Cohesion and Collaboration: Challenges and Solutions in the Defence Industry

The defence industry’s landscape is marked by varying levels of cohesion across different sectors.

For instance, the land systems sector exhibits a notable lack of collaboration. This often results in inefficiencies and a fragmented approach to project management and innovation. In contrast, the marine and submarine sectors demonstrate a more integrated approach. With entities actively communicating and supporting one another, particularly in redeployment scenarios.

To address these discrepancies, the industry could adopt some strategic approaches around its development of people.

Learning & Development:

  • Joint training programs. These should include personnel from different sectors of the defence industry can foster a sense of unity and understanding. These programmes can be designed to include team-building exercises. And cross-training on various technologies and operational tactics, which can build a more cohesive and adaptable workforce.
  • Inter-sector Mentorship Programs. Establishing mentorship programs that cross traditional sector boundaries within the defence industry can encourage the exchange of knowledge and experiences. Such programmes can pair up-and-coming professionals with seasoned experts in different fields. Promoting cross-pollination of ideas and strengthening the overall industry network.
  • Leadership Development Programs for Women: Create leadership development programs specifically tailored for women in the defence industry. These programs should focus on skill enhancement and leadership training. And providing networking opportunities that can help women advance to senior positions within their organisations.
  • Future-focused Training: Adapt training programs to not only meet current technological and strategic needs but also anticipate future developments. This approach ensures that the workforce remains capable and prepared to adopt modern technologies and methodologies swiftly.
  • Career Development Opportunities: Provide employees with clear career pathways and continuous learning opportunities. This could involve formal education programs and access to conferences and workshops. And, internal promotion opportunities that encourage employees to grow within the company.

Recruitment & Retention for the Defence Industry

  • Targeted Recruitment Campaigns: Focus on attracting more women into the industry through targeted recruitment campaigns that highlight the benefits and opportunities within the defence sector. These campaigns can include offering scholarships, creating internship opportunities, and forming partnerships with educational institutions that have strong female enrolments in relevant fields.
  • Retaining Talent: Strategies for a Robust Defence Workforce: Focus on developing a comprehensive strategy to retain the skilled and experienced workforce that is crucial for the defence industry’s success. This involves creating an attractive working environment and clear career progression paths.
  • Retention Strategies: Implement strategies aimed at improving retention rates, such as recognising and rewarding employee contributions, offering competitive benefits, and ensuring a supportive work environment that values and nurtures talent.
  • Competitive Compensation Packages: Ensure that compensation packages are competitive with the market to attract and retain top talent. This includes not only salaries but also benefits like health insurance, retirement plans, and performance bonuses.

Communication in the Defence Industry:

  • Standardisation of Communication Protocols: Implementing industry-wide standards for communication can help unify different sectors within the defence industry. By creating a common language and set of procedures for communication, organisations can reduce misunderstandings and delays, thereby enhancing operational efficiency and cooperation across various projects and teams.
  • Document Insights: LIOS: The Land Information Oriented Strategy (LIOS) document offers comprehensive recommendations that can guide the defence industry towards more streamlined and advanced practices. It emphasises the importance of integrating modern technologies and strategic approaches to meet current and future challenges.
  • Enhanced Data Sharing: Promote enhanced data sharing across organisations within the defence industry to avoid duplication of efforts and to streamline operations. This can involve developing secure, integrated platforms where information can be shared efficiently without compromising confidentiality or security.
  • Industry Stakeholders’ Engagement: Encourage industry stakeholders, including policymakers, private companies, and educational institutions, to take these recommendations seriously and collaborate on implementing them. This collective effort can significantly propel the industry forward with innovative and forward-thinking strategies.

Other Important Considerations

  • Improving Gender Representation: To address the current disparity in gender representation, the defence industry needs initiative-taking measures. With some companies only showing 21% female representation against a target of 30%, strategies such as awareness campaigns, dedicated recruitment drives, and highlighting role models are essential to inspire and attract more women to the industry.
  • Inclusive Workplace Policies: Develop workplace policies that cater to a diverse workforce by incorporating flexible working conditions, comprehensive maternity and paternity leave, and support for work-life balance. These policies should also address any unconscious biases and promote an inclusive culture that values all employees equally.
  • Work-Life Balance Initiatives: Introduce flexible working hours and remote work options where feasible to improve job satisfaction and accommodate the diverse needs of the workforce. These initiatives can help maintain a balanced and motivated workforce, which is essential for long-term retention and productivity.

Call to Action

Industry leaders, policymakers, and all stakeholders are encouraged to engage with these issues actively. By working together and embracing change, we can ensure a robust defence sector that is ready to face the challenges of tomorrow. The defence industry stands at a pivotal juncture, where fostering cohesion, enhancing gender representation, and retaining talent are not just beneficial but necessary for its sustained success and relevance. By embracing these challenges as opportunities for growth and transformation, the industry can look forward to a more integrated, inclusive, and innovative future.

OUR FOCUS ON LONG-TERM PARTNERSHIPS

At re:find we have been in Executive Search for over 20 years. We believe that recruitment is not a one-off transaction but rather a long-term partnership. We aim to build long-term relationships with our clients, providing ongoing support and advice to help them find and retain the best talent for their organisation.

In addition, as a business, we understand that every organisation is unique and that there is no one-size-fits-all solution when it comes to recruitment. That’s why we offer bespoke recruitment solutions that are tailored to meet the specific needs of each client. Whether you need help with a single hire or a full recruitment campaign, we can help.

We are committed to providing our clients with the highest quality service. As part of this, we ensure that we take the time to understand your organisation’s culture and values, as well as the specific skills and experience needed for each role.

For more information on our executive search practice and our CCS framework
please get in touch with our Managing Director, James Cumming.

Please visit our website to see more of our knowledge hub: https://refind.co.uk/

Creating a People Experience Function: How to Improve Employee Engagement and Drive Business Success

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A lot of clients I am talking to are thinking of creating a people experience function… but what is it? And should you consider one for yourself?

People Experience (PX), is the sum of all interactions that employees have with an organisation. It encompasses everything from the recruiting process to onboarding, training and development, performance management, and offboarding. A positive PX can lead to higher employee engagement, better retention, and increased productivity.

The different between People Experience (or Employee Experience) and Engagement, is that engagement is what can typically be measured as an outcome of the experience people have had within an organisation.

Here we dive in to the potential benefits of creating a PX team and explore some of the companies that have done this successfully.

The Business Case for Creating a People Experience Function:

A strong people experience function can help the company attract and retain top talent, improve customer satisfaction, and increase overall productivity. By investing in the employee experience, the company can create a positive culture that attracts and retains high-performing employees.

Overview:

In today’s competitive business environment, companies need to focus on creating a positive and engaging employee experience to attract and retain top talent. By creating a PX function, your company can really focus on improving employee engagement, increase retention rates, and drive overall business success.

Objectives:

  • Improve employee engagement and satisfaction
  • Increase retention rates
  • Enhance the overall quality of the employee experience
  • Drive business success through increased productivity, innovation, and customer satisfaction

Potential problems

If your company is currently experiencing high turnover rates and low employee engagement scores. This is negatively impacting productivity, innovation, and customer satisfaction.

Additionally, in order to remain competitive and to drive business success, your company needs to focus on creating a positive and engaging employee experience.

Proposed Solution:

By creating a dedicated People Experience (PX) function, your company can focus on designing and delivering an engaging experience for employees across the entire employee lifecycle.

The PX function will be responsible for a range of activities, including onboarding, training, ongoing support, and community building. Further more, the function will also leverage data and feedback from employees to continuously improve and refine the employee experience.

Expected Benefits:

  • Improved employee engagement and satisfaction: By creating a more engaging and positive employee experience, your company can improve employee engagement and satisfaction, which will lead to higher productivity, innovation, and customer satisfaction.
  • Increased retention rates: By creating a more engaging and positive employee experience, your company can increase retention rates and reduce turnover costs.
  • Enhanced overall quality of the employee experience: By focusing on the employee experience, your company can create a more positive and supportive work environment, which will enhance the overall quality of the employee experience.
  • Drive business success: By improving employee engagement, satisfaction, and retention rates, your company can drive business success through increased productivity, innovation, and customer satisfaction.
Time for a Change of Leadership?

Costs:

The costs of creating a PX function will depend on the size and scope of the function. Key cost considerations include:

  • Hiring and training PX team members
  • Developing and implementing PX initiatives and programs
  • Investing in technology and tools to support PX initiatives

Return on Investment:

The return on investment (ROI) of creating a PX function will depend on the specific goals and objectives of your company. Some potential ROI metrics include:

  • Increased employee engagement and satisfaction scores
  • Reduced turnover rates and costs
  • Increased productivity, innovation, and customer satisfaction
  • Improved overall business performance and profitability

Examples of businesses that have done this successfully:

  • Sony Music Entertainment: in 2022 Sony Music announced they were moving to a PX Model “we are reimagining the role Human Resources has served and will play in our business. Sony Music Entertainment is there for every step of our artists’ creative journey—and our People Experience teams do the same thing for our employees at work”
  • Cisco: Cisco has a PX function that is focused on delivering a positive experience for employees across the entire employee lifecycle. The team uses a range of tools and techniques, including design thinking and user research, to identify areas for improvement and develop solutions that meet the needs of employees. Through its PX initiatives, Cisco has been able to improve employee engagement, reduce turnover rates, and enhance the overall quality of the employee experience.
  • HubSpot: HubSpot has a dedicated Employee Experience team that focuses on creating a positive experience for employees and customers alike. The team is responsible for a range of activities, including onboarding, training, and ongoing support. Through its PX initiatives, HubSpot has been able to increase employee engagement, improve customer satisfaction, and drive overall business success.

How might I approach creating a PX product?

  • Define the problem and objectives: The first step in creating a PX product is to clearly define the problem that you are trying to solve and the objectives that you hope to achieve. This might involve conducting research and gathering data on employee engagement, turnover rates, and other key metrics. You should also identify any pain points or challenges that employees are facing in their day-to-day work.
  • Conduct user research: To create a successful PX product, you need to understand the needs, preferences, and behaviours of your target audience. This might involve conducting focus groups, surveys, or interviews with employees to gather feedback and insights.
  • Develop a prototype: Once you have a clear understanding of the problem and user needs, you can begin to develop a prototype of your PX product. This might involve creating wireframes, mock-ups, or a minimum viable product (MVP) that you can test with a small group of users.
  • Test and iterate: After developing your prototype, you should test it with a group of users to gather feedback and identify areas for improvement. Use this feedback to iterate on your product and refine it until it meets the needs of your target audience.
  • Launch and measure success: Once you have a final version of your PX product, you can launch it to a wider audience and measure its success using key metrics such as engagement, retention, and productivity. Use this data to continuously improve and refine your PX product over time.
  • Monitor and adapt: The final step in creating a successful PX product is to continuously monitor and adapt to changing user needs and preferences. Keep gathering feedback and data, and use this information to make ongoing improvements to your product to ensure that it remains relevant and effective.

Conclusion:

In conclusion, we believe that by creating a dedicated PX function, you can improve employee engagement, increase retention rates, and drive overall business success. While there are costs associated with this, the potential benefits and ROI make it a worthwhile investment.

Our focus on long-term partnerships

At re:find Executive Search we believe that recruitment is not a one-off transaction but rather a long-term partnership. By building long-term relationships with our clients, we help them to find and retain the best talent for their organisation.

Every organisation is unique and we feel that there is no one-size-fits-all solution when it comes to recruitment. re:find offer bespoke recruitment solutions, that are tailored to meet the specific needs of each client. Whether you need help with a single hire or a full recruitment campaign, we can help.

We commit to providing our clients with the highest quality service. We take the time to understand your organisation’s culture and values, as well as the specific skills needed for each campaign.

For more information please get in contact with our Managing Director, James Cumming.

What makes a good shared service leader?

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A good shared service leader

Shared services is a continuously evolving function, and with emerging technologies and ever-changing job titles, it’s important that you set yourself apart from the crowd if you want to become a well-known leader within the industry.

Traditionally, shared service leaders were always judged on their hard skills. Shared services are set up to reduce costs, make processes more efficient and deliver results. However, not all shared service functions have an internal focus, and some are more focussed on delivering a better quality of service their customers, stakeholders and wider business.

So, what skills do you need to be a successful  shared services leader?

Leaderships Skills

Well this one is pretty obvious, really. Leadership skills is one of the most important things you need to have. You need to be the ‘anchor’ for the team and show resilience when going through periods of change. 

Ability to influence

In order to be a successful shared service leader, you will need to have the ability to influence. You will need to influence customers, stakeholders, suppliers as well as your wider team and perhaps the board. You will need to get their buy-in whilst delivering transformation through periods of change.

Commercial mindset

The best leaders within shared service functions will have a commercial mindset and will be more operational than transactional. It’s all about looking at the wider business and understanding how decisions can impact other operations and sometimes the end user.

Tech Savvy

With the rise of robotics, AI and cloud-based systems, it’s important that you can keep up to speed with the latest technologies. With mundane processing tasks being eliminated, this is a great chance to take away some of the tasks the team may call ‘painful’, allowing you to upskill them and utilise them more, which leads nicely to my next point…

Talent attraction and retention

You’re only as good as your team. Building a team with exceptional talent can be difficult. Retaining the team is even harder. In such a candidate driven market it’s important keep your team motivated and challenged as they will no doubt explore opportunities externally. Rotational training, incentive, and continuous development is what most staff want – ensure you get the best team and keep them – enabling you to do the best job possible!

Purpose-driven

Whilst there are some nice shiny job titles and sexy remuneration packages the best share service leaders, in my opinion, are the ones that are passionate about delivering change effectively. It’s all about wanting to add value and pushing to deliver results for the business.

What can I do to develop my skills?

  • Complete online courses/webinars to develop specific skills.
  • Speak at conferences and events.
  • Become a mentor.
  • Attend networking events.
  • Get involved in all aspects of the company and suggest improvements.

What skills do you feel make a good shared services leader? If you would like to discuss further, you can email me at sam@refind.co.uk.

You can view more about Sam Perry our Shared Services Executive Search expert here.

Why won’t top performing shared service professions join your business? And what to do about it. Download our free eBook here.