DEI: Embracing diversity, equity, and inclusion in the Workplace: Fostering Growth and Innovation

In today’s rapidly evolving world, organisations are recognising the value of diversity, equity, and inclusion (DE&I) in the workplace. Beyond being a moral imperative, creating an inclusive environment that celebrates diversity and promotes equity is essential for attracting and retaining talent, driving innovation, and fostering long-term success.

In this blog, we will explore the significance of DE&I in the workplace and discuss strategies for creating an inclusive culture.

Understanding Diversity, Equity & Inclusion (DEI)

Diversity encompasses the myriad of unique qualities that individuals bring to the table, including, but not limited to, race, gender, age, ethnicity, religion, sexual orientation, physical abilities, and socio-economic background. It represents the tapestry of human experiences and perspectives that enrich an organisation’s collective knowledge.

Equity refers to the fair and just treatment of all individuals, recognising that everyone may have different needs and barriers. It involves addressing systemic disparities and providing equal opportunities and resources to all employees, irrespective of their background or identity.

Inclusion is the active cultivation of an environment where individuals feel valued, respected, and empowered to contribute their unique perspectives. It involves creating a culture that embraces diversity, ensures equitable practices, and enhances the voices of marginalised groups.

Benefits of DE&I in the Workplace

Enhanced creativity and innovation: A diverse workforce brings together a range of experiences, knowledge, and perspectives. By encouraging collaboration and valuing different views, organisations can tap into the wisdom of their employees, leading to more solutions and improved decision-making.

Increased employee engagement and productivity: When individuals feel included and valued, they are more likely to be engaged and motivated. Inclusive environments foster a sense of belonging, which can lead to higher productivity, job satisfaction, and overall employee well-being.

Expanded market reach: In an increasingly diverse world, companies that embrace DE&I gain a competitive advantage by better understanding and connecting with diverse customer bases. By reflecting the diversity of their consumers, organisations can build trust and strengthen brand loyalty.

Attraction and retention of top talent: A commitment to DE&I can help attract and retain diverse talent. People seek workplaces where they feel accepted, supported, and provided with equal opportunities to grow and advance.

Creating an Inclusive Culture with DEI

Leadership plays a critical role in driving DE&I initiatives. Leaders must set a clear vision, establish policies and practices that support D&I, and hold themselves accountable. This commitment should be visible and communicated throughout the organisation. By actively seeking diversity when hiring and forming teams, you can create an inclusive culture for everyone. This includes establishing diverse interview panels, utilising blind hiring practices, and broadening talent pools to ensure fair representation of candidates.

Your business can provide training programs to raise awareness about unconscious biases, promote cultural competence, and enhance D&I understanding across the organisation. This ongoing education helps create a shared language and understanding, fostering empathy and respect. You might want to review existing policies and practices to identify and eliminate any potential biases or barriers. And implementing inclusive policies such as flexible work arrangements, mentorship programs, and fair promotion and compensation structures, will all make for an inclusive culture.

The formation of Employee resource groups (ERGs) provides a platform for employees to connect, support one another, and contribute to organisational decision-making. ERGs can be based on various dimensions of diversity and play a vital role in promoting inclusivity.

Why aren’t we all embracing DE&I?

Unfortunately, not everyone is embracing DEI and there are a number of reasons for that. Unconscious biases are deeply ingrained stereotypes and prejudices that can influence decision-making and perceptions of others. These biases can hinder the recruitment, promotion, and inclusion of diverse individuals.

Some organisations may not fully understand the importance of DE&I or the potential benefits it can bring. Without a comprehensive understanding of the value of diversity and the impact of exclusion, they may not prioritize DE&I initiatives.

Change can be met with resistance, especially when it challenges existing norms and practices. Some individuals may fear that embracing DE&I will disrupt established power dynamics or impact the status quo, leading to resistance from within the organisation. A lack of diverse representation at leadership levels can also hinder the progress of DE&I initiatives. When decision-makers do not reflect the diversity of the workforce, it can be challenging to implement meaningful changes.

Organisations may face resource constraints that make it difficult to invest in DE&I initiatives. Lack of dedicated budget, time, or personnel can hinder progress in creating an inclusive environment. There is sometimes a fear that efforts to promote DE&I will be perceived as tokenism—superficial attempts to meet quotas or appear inclusive without genuinely valuing and empowering diverse employees. This fear can lead to hesitation in taking concrete actions.

Without clear accountability and measurement systems in place, it becomes challenging to track progress and ensure that DE&I initiatives are effective. Organisations need to establish measurable goals, track diversity metrics, and hold leaders accountable for promoting an inclusive culture.

What you can do as an individual

Calling out a lack of DE&I requires careful consideration and a constructive approach. It’s so important to speak up, but before you do, gather relevant information and evidence to support your claims. This may include demographic data, disparities in representation or treatment, or specific incidents that show the issue. Choosing the right forum is also important, Determine the most appropriate platform to address concerns through a conversation with a supervisor or manager, meetings, or through formal channels.

Illustrate your points with specific examples that demonstrate the lack of DE&I and its consequences. This can help make your concerns more tangible and easier to understand. Instead of solely highlighting the problem, propose potential solutions or actions that could address the lack of DE&I which shows that you are invested in positive change and helps move the conversation forward.

Engaging with colleagues or employee resource groups can find allies: people who share your concerns and can provide support. Collective voices can be more influential and create a stronger case for the need for DE&I. Make sure after raising the issue, follow up to ensure that it is not forgotten or dismissed. Continuously advocate for change and monitor progress. Persistence is key to driving meaningful change.

Beyond addressing the lack of DE&I within your immediate sphere of influence, engage in broader conversations within the organisation. Participate in diversity committees, and employee surveys to amplify your voice.

Remember, calling out a lack of DE&I is a process that requires patience, perseverance, and a willingness to engage in ongoing dialogue. By approaching the issue constructively and offering potential solutions, you can contribute to creating a more inclusive and equitable workplace.

In conclusion, embracing diversity, equity, and inclusion is not without its challenges, but the benefits of creating an inclusive workplace are well worth the effort. By recognizing and addressing the barriers that impede progress, organizations can cultivate an environment where all employees feel valued, respected, and empowered. Embracing DE&I is not only the right thing to do but also a strategic imperative for organizations seeking long-term success in today’s diverse and interconnected world.

 

OUR FOCUS ON LONG-TERM PARTNERSHIPS

At re:find we believe that recruitment is not a one-off transaction but rather a long-term partnership. We aim to build long-term relationships with our clients, providing ongoing support and advice to help them find and retain the best talent for their organisation.

We understand that every organisation is unique and that there is no one-size-fits-all solution when it comes to recruitment. That’s why we offer bespoke recruitment solutions that are tailored to meet the specific needs of each client. Whether you need help with a single hire or a full recruitment campaign, we can help.

We are committed to providing our clients with the highest quality service. We take the time to understand your organisation’s culture and values, as well as the specific skills and experience needed for each role.

To discuss DE&I and your recruitment further, please get in touch with our Executive Researcher, Saran Badwal.

For more information on re:find please get in contact with our Managing Director, James Cumming.

How to ‘Flex Work’ in the Pharmaceutical Industry?

What is Flex Work?

Flex work, known also as flexible working, means giving employees more control over when, where, and how they work.

This can include remote working, flexible hours, compressed workweeks, and job sharing. The idea really took off during the COVID-19 pandemic when businesses had to adapt to keep things running smoothly.

Flexible working has become a big deal in many industries, and pharma is no exception. This blog dives into what flexible working is, where it came from, and why it’s important for the pharmaceutical sector. We’ll look at the benefits and challenges, different working models, and how to implement flex work in a way that works for everyone.

I know flexible working is a hot topic, and there’s a ton of stuff out there about it. I’ll focus on insights and tips tailored specifically for pharma companies, tackling industry-specific challenges and opportunities.

Best Way to Implement Flexible Working in Pharma

Bringing flexible working to the pharmaceutical industry takes some thought and planning. Here are some key steps to make it work:

  1. Assess Job Roles and Responsibilities: Not every job in pharma can be done remotely. Figure out which roles can be flexible without hurting productivity or compliance.
  2. Invest in Technology: Make sure employees have the right tech to do their jobs well from anywhere. This means secure VPNs, collaboration tools, and data management systems.
  3. Provide Training: Help employees and managers learn the skills they need for remote work. This includes using digital tools, good communication practices, and keeping a healthy work-life balance.
  4. Set Clear Expectations: Lay down the rules for flexible working. This includes work hours, availability, communication, and performance metrics.
  5. Monitor and Evaluate: Keep an eye on how well flexible working is going. Get feedback from employees and tweak things as needed to make it better.

Should a Four-Day Week Be Considered?

A four-day workweek is becoming popular as companies look to boost work-life balance and productivity. Here’s how it stacks up for the pharmaceutical industry:

Pros:

  • Enhanced Focus and Productivity: Shorter weeks can mean better focus and less burnout.
  • Attracting Talent: A four-day week is a great perk, helping you attract and keep top talent.
  • Reduced Operational Costs: Fewer workdays can cut down on utilities and other costs.

Cons:

  • Potential for Increased Workload: Employees might feel pressured to cram the same work into fewer days.
  • Scheduling Challenges: Coordinating meetings and deadlines in a shorter week can be tricky.
  • Impact on Client Services: Keeping up with client needs and project timelines could get tougher.

Should We Go Fully Remote, Hybrid, or Office-Based?

Choosing the right working model is key. Here’s a look at the pros and cons of each:

Fully Remote:

  • Pros: Maximum flexibility, lower overhead costs, and higher job satisfaction.
  • Cons: Challenges with collaboration and maintaining company culture. Some roles, like lab work, can’t be done remotely.

Hybrid:

  • Pros: Best of both worlds—flexibility with some in-office time for face-to-face interaction.
  • Cons: Requires careful planning to ensure smooth transitions. Can lead to inconsistent team dynamics.

Office-Based:

  • Pros: Easy collaboration and access to on-site resources. Great for spontaneous discussions and team building.
  • Cons: Less flexibility and higher operational costs. Might not attract those seeking better work-life balance.

What is the Ratio of Home, Hybrid, Office Within Pharma?

Pharma is leaning towards hybrid models, with many companies adopting a mix of home and office work. The exact split varies, but hybrid setups are the most common as they offer a good balance of flexibility and collaboration.

Case Studies in the Pharmaceutical Industry about Flex Work Models

AstraZeneca uses a hybrid model, with employees working both from home and the office. This setup has boosted productivity and employee satisfaction. They’ve invested in digital tools to support remote work and set clear guidelines for effective communication.

GSK: Offers various flexible working options, including remote work, flexible hours, and part-time roles. These arrangements have increased employee engagement and reduced turnover. They also provide robust training for managers to handle remote teams effectively.

Novartis: Has a “Choice with Responsibility” policy, letting employees choose their work arrangements while meeting their responsibilities. This has created a culture of trust and accountability, leading to more innovation and collaboration.

Other Case Studies

Pharmaceutical organisations like MSD, Medtronic, Roche, Novartis, and UCB have been at the forefront of implementing effective hybrid working practices even before the pandemic. These companies operate as matrix organisations, with cross-functional and project-based teams rather than permanent teams.

Key takeaways from their experience:

  • Clear Framework: It’s essential to establish a clear framework for remote work. This includes defining rules (such as minimum or maximum days for working from home) that everyone can align with. Communicating this framework creatively, such as through podcasts or webinars, helps ensure consistency.
  • Balancing Management Styles: Managers need to strike a balance between nurturing team members (checking in on well-being) and focusing on output (deliverables). Adopting management by outcome—setting clear objectives and empowering individuals with autonomy—can lead to sustained success.

Royal Pharmaceutical Society (RPS) – Sustained Implementation of Hybrid Working

  • The RPS developed a robust hybrid working strategy with the help of experts. Their step-by-step roadmap facilitated a smooth transition from the concept of hybrid working to its sustained implementation.

Flexible and Hybrid Working Practices: Case Studies by CIPD

  • The CIPD (Chartered Institute of Personnel and Development) explores various aspects of flexible and hybrid working through case studies. These include transitioning to new ways of working, stakeholder engagement, technology adoption, managing hybrid teams, maintaining relationships, supporting well-being, and focusing on performance outcomes.

These case studies provide valuable insights into how pharmaceutical organisations have successfully embraced hybrid working models.

What next with Flex Work?

Pharma faces unique challenges and opportunities with flexible working. By understanding different models and implementing best practices, companies can create a work environment that supports both business goals and employee well-being. Whether it’s a four-day week, a hybrid model, or balancing remote and office work, the key is to stay flexible and responsive to the needs of the workforce.

In the end, flexible working isn’t a one-size-fits-all solution. Each pharma company needs to figure out what works best for them. By doing so, they can boost productivity, attract top talent, and ensure their employees are happy and healthy, driving the industry forward in a changing world.

OUR FOCUS ON LONG-TERM PARTNERSHIPS

At re:find we have been in Executive Search for over 20 years. We believe that recruitment is not a one-off transaction but rather a long-term partnership. We aim to build long-term relationships with our clients, providing ongoing support and advice to help them find and retain the best talent for their organisation.

In addition, as a business, we understand that every organisation is unique and that there is no one-size-fits-all solution when it comes to recruitment. That’s why we offer bespoke recruitment solutions that are tailored to meet the specific needs of each client. Whether you need help with a single hire or a full recruitment campaign, we can help.

We are committed to providing our clients with the highest quality service. As part of this, we ensure that we take the time to understand your organisation’s culture and values, as well as the specific skills and experience needed for each role.

For more information on our executive search practice and our CCS framework
please get in touch with our Managing Director, James Cumming.

Please visit our website to see more of our knowledge hub: https://refind.co.uk/

Emerging Markets and Global Strategy within the Pharmaceutical World

Emerging markets present a unique set of challenges and opportunities for pharmaceutical companies looking to expand their global footprint.

When it comes to crafting a global strategy, the HR aspect can’t be overlooked—after all, your people are your most valuable asset.

With rapidly growing populations, increasing healthcare needs, and evolving regulatory landscapes, these regions offer significant growth potential. However, success requires a nuanced understanding of local markets, regulations, and patient needs. As well as a strategic approach to partnerships and market entry.

So, let’s chat about how companies can find and nurture talent in these vibrant markets, peppered with real-life insights from industry giants.

The HR Focus: Understanding the Terrain

Emerging markets are bursting with potential, but they also come with their unique set of HR challenges. Finding the right talent in these markets can often feel like looking for a needle in a haystack. Why? Well, there’s the obvious language barrier, cultural nuances, and sometimes, a stark difference in professional qualifications and expectations.

For instance, in many emerging markets, the talent pool for highly specialized roles in the pharmaceutical sector might be limited due to fewer individuals having access to the necessary education and training. Then there’s the cultural fit—how well will the new hires align with your company’s ethos and work style?

Overcoming the Talent Challenge

So, how do pharma giants tackle these issues? Let’s take a leaf out of Novartis’s book. Novartis faced significant challenges in hiring talent for their operations in China, a key emerging market. They realised early on that to succeed, they needed to go beyond the traditional recruitment strategies. Their approach? A mix of local insight and global expertise.

Novartis invested in developing strong relationships with local universities and research institutions to tap into the budding talent pool directly. They also focused on offering extensive training programs to bridge the skills gap, ensuring that their new hires were not just competent but also aligned with the company’s global standards and values.

Moreover, to tackle the cultural fit challenge, Novartis implemented mentorship programs where new employees from emerging markets were paired with seasoned professionals from their global network. This not only facilitated smoother cultural integration but also helped in building a cohesive global team ethos.

Novartis Case Study Reference as documented by Accenture:

Life Sciences Digital Transformation | Novartis Case Study | Accenture

Other Speed Bumps

But it’s not all smooth sailing. Beyond hiring, companies often face challenges in retaining talent. In vibrant, fast-paced emerging markets, competition for skilled professionals is fierce. Companies need to offer compelling reasons for employees to stay, beyond just a paycheck. This could mean career development opportunities, a strong company culture, or meaningful work that makes a difference.

Building Partnerships and Collaborations

Partnerships with local businesses, governments, and healthcare providers are crucial for success in emerging markets. These collaborations can offer several advantages, including access to local distribution networks, insights into local market dynamics, and increased credibility with local stakeholders.

Joint ventures or partnerships with local pharmaceutical companies can be particularly effective, providing access to established manufacturing facilities and distribution networks. Collaborating with local healthcare providers and non-governmental organizations (NGOs) can also help in understanding patient needs and behaviours, which is critical for market penetration and product adoption.

Embracing Digital Transformation within Emerging Markets

Digital technology is transforming healthcare delivery worldwide, and emerging markets are no exception. In many of these regions, digital platforms are leapfrogging traditional infrastructure, offering new ways to reach and engage patients. Telemedicine, mobile health apps, and digital marketing strategies can be powerful tools for pharmaceutical companies in these markets.

Digital platforms can also support education and awareness campaigns, which are often crucial in emerging markets where knowledge about certain diseases or treatments may be limited. These technologies offer scalable ways to improve healthcare outcomes and build brand loyalty among consumers and healthcare providers alike.

What Have We Learned?

Our dive into the HR complexities of operating in emerging markets reveals a rich tapestry of challenges and solutions. From the innovative strategies employed by Novartis in China to the universal hurdles of cultural integration and talent retention, it’s clear that a one-size-fits-all approach doesn’t cut it.

What stands out is the necessity of a tailored, culturally sensitive approach to HR in these markets. Building relationships with local institutions, investing in training and development, and fostering a global yet inclusive company culture seem to be key.

As we navigate these emerging landscapes, it becomes evident that understanding and embracing the local culture isn’t just beneficial—it’s essential. It’s about building bridges, not just expanding footprints. And at the heart of it all? A focus on the people who make global expansion possible. Here’s to finding, hiring, and nurturing the talent that will drive success in the dynamic markets of tomorrow.

OUR FOCUS ON LONG-TERM PARTNERSHIPS

At re:find we have been in Executive Search for over 20 years. We believe that recruitment is not a one-off transaction but rather a long-term partnership. We aim to build long-term relationships with our clients, providing ongoing support and advice to help them find and retain the best talent for their organisation.

In addition, as a business, we understand that every organisation is unique and that there is no one-size-fits-all solution when it comes to recruitment. That’s why we offer bespoke recruitment solutions that are tailored to meet the specific needs of each client. Whether you need help with a single hire or a full recruitment campaign, we can help.

We are committed to providing our clients with the highest quality service. As part of this, we ensure that we take the time to understand your organisation’s culture and values, as well as the specific skills and experience needed for each role.

For more information on our executive search practice and our CCS framework
please get in touch with our Managing Director, James Cumming.

Please visit our website to see more of our knowledge hub: https://refind.co.uk/