How HR systems have been key in helping people through the pandemic

From an HR perspective, there has never been a stronger case for investing in technology solutions to support employees and business operations.

HR really has been at the forefront of the pandemic helping guide people through the challenges faced due to Covid and remote working and HR systems have been key.


survey by XpertHR has given some key stats on HR technology through the pandemic:

  • 85% of organisations have a formal HR technology strategy in place, or plan to introduce one over the coming 12 months.
  • 9 in 10 deployed some form of technology to support HR activities.
  • 12% of organisations said they currently do not use any HR technology, with the most common barrier being insufficient resources.


In most organisations surveyed, the HR technology strategy was part of a wider HR strategy, although 1 in 10 said they had a standalone strategy for technology.

Just over a quarter plan to introduce an HR systems and technology strategy over the coming 12 months. Given the conversations I have been having recently I can see this increasing significantly.


Reasons for investing in technology:

  • To increase automation of HR services (81%)
  • To enable employees to access HR via self-service (66.9%)
  • To enable data-driven decision making (66%)
  • To integrate disparate sources of people data (64.6%)


When asked how HR technology use had changed over the past 12 months, HR professionals said it had been deployed to enable the rapid shift to remote working. This has helped to keep employees engaged and connected and recording details of payroll changes especially with regards to furloughed employees.

Technology has also been vital in supporting ‘virtual’ processes such as recruitment and onboarding.


Moving forward, as companies rethink the value of their existing operating models this trend is only going to increase.

James Cumming is our MD and leads our Interim Transformation practice. If you’ve got a hard-to-fill role and need some help, get in touch. Connect with him on LinkedIn here.

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